Returns & Exchanges

At 12 STOREEZ, we want you to be completely satisfied with your purchase. If a piece doesn't fit or meet your expectations, you can return or exchange it within 14 days of receiving your order.

Return Process

• 1.
  Submit a Request

  Log in to your personal account on our website, select the items you wish to return from your order history, and fill out the digital return form.

• 2.
  Prepare the Package

  Ensure the items are in their original condition with all tags and security seals intact, then place them securely in the original packaging or a sturdy alternative.

• 3.
  Hand Over to Courier

  Choose your preferred return method via our partner courier services or drop off the parcel at one of our brand boutiques.

• 4.
  Receive Your Refund

  Once our quality control team inspects and approves the returned items, your refund will be processed to your original payment method within 10 business days.